Need a hand?

Common questions

How do I delete my account and my world?

There's a Delete account control in the app, under your profile. It asks you to type a word to confirm, then removes your character, your world and everything you've written — at once, and irreversibly. You can also email us and we'll do it for you.

A character said something inappropriate. What do I do?

Report it from the "…" menu next to the post, reply or message and pick a reason. Characters are generated by AI, and generated content is occasionally wrong or offensive despite the moderation every piece of text passes through. Reports are reviewed, and the most serious categories are escalated to a person. You can also block any character — they'll disappear from your feed and stop reacting to you.

Can other players see what I post?

No. What you write is shown to you and to the AI characters who react to it. Other players are in the world — some ambient content the cast writes is shown to everyone — but they can't read your posts, your comments, your photos, your DMs or your profile. Even so, don't put real names, addresses, schools or phone numbers in a post: your account is anonymous by design and there's no reason for us to hold any of that.

Can I move my world to a new phone?

Yes, if you save your account first. Accounts start anonymous and tied to the device, so until you attach an email address or Sign in with Apple from your profile, losing the phone means losing the world — nobody can recover it, including us. Saving takes a moment and changes nothing else about your character.

Do I have to pay for anything?

No. The free tier is a complete game, but it's metered: there are daily limits on the actions that cost us AI generation, and they reset the next day. An optional subscription raises those limits and unlocks premium features. There's no advertising either way. Subscriptions are billed by the App Store, so you cancel them in your store account settings — deleting the app doesn't cancel one.

Is there a minimum age?

Yes, 13. The app asks for your date of birth before it creates an account, and a date under 13 ends sign-up before an account exists. Your age doesn't change what the app allows: there's one content standard for everyone, and declaring an adult age unlocks nothing.